If the product you receive does not match your order, or arrives damaged due to shipping, you must notify us on the day of delivery or within a reasonable time thereafter. You can do this by email and by completing the claim form available on our website, clearly stating whether you would prefer a replacement or a refund.
Where a return is required, the product must be sent back in its original packaging and in unused condition, together with all accessories and documentation. Return instructions and the correct address will be provided to you via email once your claim has been reviewed.
Once the returned product has been received and inspected, we will process either an exchange or a refund within 30 days, in line with the Consumer Protection Act (CPA). If a replacement is requested, we will supply the same product where available, or a comparable alternative of equal value if the original item is no longer in stock.
If a refund is approved, it will be processed using the original payment method wherever possible. Where the return is due to an error on our side, including incorrect or damaged goods, we will also refund the original delivery cost. Refunds will be processed as soon as reasonably possible after approval.
We reserve the right to decline a return or refund if the product has been used, damaged after delivery, or not returned in its original condition, unless such damage is due to a defect or was present at the time of delivery.
This policy does not affect your statutory rights under South African consumer law.